Patient Support Coordinator – HealthTech
Patient Support Coordinator – HealthTech | $500–$800 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – overlap with UK GMT required for NHS-aligned operating hours
Salary: $500–$800 USD/month
Contract: Full-time, permanent
About the company
Remote World is partnering with a UK-based telehealth platform to hire for this role. They connect patients with GPs and healthcare professionals via video and messaging, making healthcare accessible without the wait. Their support team helps patients navigate appointments, prescriptions, and the platform itself.
The role
You'll support patients via live chat and email — helping them book and manage appointments, access prescriptions, and resolve technical access issues. Healthcare support requires a higher level of empathy and discretion than most roles, and that's exactly what this team is known for.
What you'll do
- Handle inbound patient queries via live chat and email
- Help patients book, reschedule, and cancel appointments
- Guide patients through accessing their prescriptions and medical records on the platform
- Troubleshoot login and video call issues before and during appointments
- Escalate clinical or safeguarding concerns to the medical team immediately
What you'll need
- Warm, professional written English — patients are often anxious
- Discreet and trustworthy with sensitive health information
- Calm and composed — healthcare queries can be urgent and emotionally charged
- Reliable and punctual for shift coverage
Nice to have
- Experience in healthcare, medical administration, or patient services
- Familiarity with telehealth platforms or NHS service pathways
- Background in customer support in a regulated industry
What you'll get
- $500–$800 USD/month based on experience
- Fully remote with flexible hours
- Meaningful work with direct impact on people's health and wellbeing
- Paid leave
- Path to Senior Patient Support, Operations, or Healthcare Admin roles
Apply with your CV and a short note on any experience in healthcare, patient-facing, or sensitive customer support roles.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
- Locations
- Nigeria
- Remote status
- Fully Remote
About Remote World
Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.
We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.
Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.
Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.