Player Support Agent – Gaming
Player Support Agent – Gaming | $500–$800 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – some overlap with US EST for peak gaming hours
Salary: $500–$800 USD/month
Contract: Full-time, permanent
About the company
Remote World is partnering with a US-based independent game studio to hire for this role. Their mobile and PC games have attracted over 2 million players worldwide, and they care deeply about their community — player support isn't a cost centre here, it's part of what makes the studio special.
The role
You'll be the link between the studio and their players — resolving in-game issues, account problems, payment disputes, and bug reports via live chat and email. You don't need to be a professional gamer, but you do need to love games and genuinely want to help players enjoy them.
What you'll do
- Respond to player queries via live chat and email
- Investigate and resolve in-game issues, account lockouts, and payment problems
- Reproduce and document bugs clearly for the development team
- Moderate community reports and escalate serious cases
- Contribute to the player-facing FAQ and knowledge base
What you'll need
- Enthusiastic gamer — you understand what players care about
- Clear written English — friendly, concise, and community-aware in tone
- Patient and empathetic — frustrated players need to feel heard
- Reliable and consistent — you show up for your shifts
Nice to have
- Experience in gaming customer support or community management
- Familiarity with support tools like Zendesk or Freshdesk
- Experience playing mobile, PC, or console games competitively or casually
What you'll get
- $500–$800 USD/month based on experience
- Fully remote with flexible hours
- Free access to all studio games
- Paid leave
- Path to Community Manager, QA Tester, or Senior Support roles
Apply with your CV and tell us: what game are you playing right now, and what do you love about it?
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
- Locations
- Nigeria
- Remote status
- Fully Remote
About Remote World
Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.
We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.
Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.
Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.