Live Chat Agent – Travel & Hospitality
Live Chat Agent – Travel & Hospitality | $2,000–$3,000 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Shift-based – morning and evening shifts to cover global traveller time zones
Salary: $2,000–$3,000 USD/month
Contract: Full-time, permanent
About the company
Remote World is partnering with a UK-based travel booking platform to hire for this role. They handle over a million bookings a year across flights, hotels, and packages — and when travel plans change (and they always do), their support team is the difference between a loyal customer and a lost one.
The role
You'll assist travellers via live chat and email with booking changes, cancellations, refund requests, and urgent travel issues. Travel support is fast-paced and unpredictable — no two days are the same, and you'll need to stay calm when customers are stressed.
What you'll do
- Handle inbound live chat and email queries from travellers
- Process booking modifications, cancellations, and refund requests
- Liaise with airlines, hotels, and suppliers to resolve issues on behalf of customers
- Manage urgent cases including missed flights and last-minute changes
- Escalate complex disputes and complaints to the specialist team
What you'll need
- Clear, reassuring written English — you keep stressed travellers calm
- Fast and decisive — travel issues are often time-sensitive
- Organised and able to juggle multiple cases simultaneously
- Comfortable working shift patterns including some weekends
Nice to have
- Experience in travel, hospitality, or airline customer service
- Familiarity with GDS systems (Amadeus, Sabre) or OTA platforms
- Second language a bonus — Arabic, French, or Spanish particularly useful
What you'll get
- $2,000–$3,000 USD/month based on experience
- Fully remote
- Varied, fast-paced work — genuinely different every day
- Paid leave
- Path to Senior Support, Travel Operations, or Account Management
Apply with your CV. Please include your shift availability and any languages you speak beyond English.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
- Locations
- UAE
- Remote status
- Fully Remote
About Remote World
Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.
We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.
Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.
Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.