IT Support & Helpdesk Specialist
IT Support & Helpdesk Specialist | $2,500–$4,000 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Flexible – overlap with UK GMT or US EST required
Salary: $2,500–$4,000 USD/month
Contract: Full-time, permanent
About the company
Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk, endpoint management, and infrastructure support.
The role
You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks.
What you'll do
- Respond to support tickets via helpdesk platform within SLA targets
- Diagnose and resolve hardware, software, and network issues remotely
- Manage user accounts and permissions in Active Directory or Azure AD
- Escalate issues to third-line support with clear documentation
- Maintain the knowledge base with guides and FAQs
What you'll need
- Solid grasp of Windows environments, networking fundamentals, and Active Directory
- Patient and clear communicator with non-technical users
- Organised ticket manager — nothing stays unresolved
- Comfortable working remotely with distributed teams
Nice to have
- CompTIA A+, Network+, or equivalent certification
- Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar)
- Familiarity with Microsoft 365 admin or Azure AD
What you'll get
- $2,500–$4,000 USD/month based on experience
- Fully remote with flexible hours
- Exposure to a wide range of SME IT environments
- Paid leave
- Path into senior support, infrastructure, or cloud engineer roles
Apply with your CV and a note on your most complex support ticket resolution.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
- Locations
- UAE
- Remote status
- Fully Remote
About Remote World
Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.
We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.
Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.
Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.