Customer Support Representative
Customer Support Representative | $400–$600 USD/month | Fully Remote
Location: Fully remote — you can be based anywhere in the world
Hours: Shift-based – morning or afternoon WAT shifts available
Salary: $400–$600 USD/month
Contract: Full-time, permanent
The location shown on this listing is where the client is based. This role is fully remote — no relocation required. Candidates from anywhere are welcome to apply.
About the company
Remote World is partnering with a Nigerian e-commerce platform to hire for this role. They connect buyers and sellers across Nigeria and are building out their support function to match rapid growth.
The role
You'll be the first point of contact for buyers and sellers reaching out via live chat and email. You'll resolve order issues, answer product questions, and escalate complex cases — helping customers get back on track quickly and leaving them feeling looked after.
What you'll do
- Handle inbound queries via live chat and email within SLA targets
- Resolve order, delivery, and payment issues using internal tools
- Escalate complex or sensitive cases to the right team
- Log interactions accurately in the helpdesk system
- Identify recurring issues and share feedback with the product team
What you'll need
- Clear, friendly written communication in English
- Patient and calm when handling frustrated customers
- Able to learn new software tools quickly
- Reliable internet connection and quiet workspace
Nice to have
- Experience with Zendesk, Freshdesk, or similar helpdesk tools
- Previous customer-facing or support role
- Pidgin English is a plus for certain customer segments
What you'll get
- $400–$600 USD/month
- Shift options to suit your schedule
- Paid leave and public holidays
- Training provided — no prior e-commerce experience needed
- Opportunity to move into team lead or QA roles
Apply with your CV. No cover letter required — we'll ask a few short questions in the application form instead.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.
- Locations
- Nigeria
- Remote status
- Fully Remote
About Remote World
Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.
We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.
Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.
Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.