Customer Support Specialist
Work globally from Malaysia. Competitive USD compensation, full remote flexibility, and a culture that invests in you.
Malaysia's multilingual, highly educated workforce and excellent digital infrastructure make it one of Southeast Asia's premier remote work markets.
Join Our Support Team
We're looking for someone who genuinely cares about customers — with real input into how we improve our service.
Your Day-to-Day
- Handle email and chat support queues efficiently
- Work through product questions with patience and clarity
- Escalate technical issues to appropriate teams
- Analyse customer feedback and report recurring themes
- Help build the internal support playbook
Skills & Background
- Excellent written English — clear, professional, warm
- Previous experience in customer service or support
- Strong problem-solving instincts
- Comfortable using ticketing and CRM tools
- Self-organised and committed in a remote role
- Locations
- Malaysia
- Remote status
- Fully Remote
About Remote World
Remote World was founded in 2023 with a simple belief: the future of work is remote, and everyone should have access to quality remote opportunities regardless of their location.
We noticed that while remote work is growing rapidly, many talented individuals around the world struggled to find legitimate, well-paying remote positions. At the same time, employers were struggling to find qualified remote talent from a global pool.
Remote World was created to solve this problem by building a comprehensive platform that not only connects job seekers with employers, but also empowers workers to develop the skills they need to succeed in remote environments.
Today, we're proud to have connected over 500 talented professionals with remote opportunities worldwide, and we're just getting started.